Shipping & Returns Policy

Welcome to Faster RC. We aim to get your order to you as quickly as possible while delivering top-tier service and quality products.

Our policies comply with the Australian Consumer Law (ACL) regulated by the Australian Competition and Consumer Commission (ACCC).

 

1. Shipping Information

• Order Processing: In-stock items are typically processed and dispatched within 1–2 business days.

• Tracking: Once your order has been fulfilled, you will receive a confirmation email with a tracking number so you can follow its delivery progress.

• Delivery Times: Standard and express delivery times vary based on your location within Australia. External postal delays outside of our control may occasionally occur.

2. Pre-Order Policy

We offer pre-orders on selected radio-controlled kits, specialized parts, and high-demand releases so you can secure items ahead of standard arrival.

• Fulfillment Timeframes: While we always strive to fulfill pre-orders within 2 to 3 weeks, global supply chains and manufacturer dispatches can sometimes take longer.

• Processing Delay: Please allow up to 6+ weeks for pre-order items to arrive at our facility and complete final order processing.

• Combined Orders: If you place an order containing both in-stock and pre-order items, your order may be held until all items are in stock, unless separate shipping is arranged.

3. Australian Consumer Law (ACCC) & Returns

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

 

Major Failure (Faulty or Damaged Items)

A product has a major failure if it:

• Has a problem that would have stopped someone from buying it if they had known about it.

• Is unsafe.

  Reddit

   

• Is significantly different from the description or sample.

• Does not do what we said it would, or what you asked for, and cannot be easily fixed.

  Sprintlaw

   

Your Remedy: For a major failure, you have the right to choose between a replacement or a full refund.

 

Minor Failure

If a product has a minor problem that can be fixed within a reasonable timeframe, Faster RC may choose to offer a free repair, replacement, or refund.

Proof of Purchase

To claim a warranty, repair, replacement, or refund, you must provide reasonable proof of purchase (such as your Shopify order confirmation number, tax invoice, or bank statement).

 

4. Return Process & Shipping Costs

1. Contact Us First: Before returning any item, please contact our support team with your order number, details of the issue, and photos or videos showing any defects.

2. Return Postage:

   • Faulty Items: If an item is confirmed to have a fault under ACL consumer guarantees, Faster RC will cover or reimburse reasonable return shipping costs.

   • Non-Faulty Assessment: If an item returned for assessment is found to operate normally or suffers damage caused by misuse/incorrect installation, the customer may be responsible for return shipping costs.

     ACCC

      

5. Change of Mind Returns

• Under Australian Consumer Law, businesses are not required to provide refunds or exchanges for change-of-mind purchases (e.g., if you bought the wrong item or no longer need it).

  Advantage Partners Lawyers

   

• Any discretionary change-of-mind approvals are handled on a case-by-case basis. Approved change-of-mind returns must be in brand-new, unopened, and original re-sellable packaging, with return postage covered by the customer.